What is your lead time for standard and custom parts?
Standard products are shipped within 3-7 business days. Custom or OEM parts typically require 15-30 business days depending on specifications and quantity.
What file formats do you accept for custom part quotations and manufacturing (e.g., STEP, IGES, DWG)?
We accept STEP, IGES, DWG, PDF, and most standard technical drawing formats.
What are your minimum order quantity (MOQ) and packaging options?
MOQ varies by product. Many standard items have MOQ of 1 unit. Custom orders typically require minimum 10-50 units.
What is your process for quality control and how do you handle returns or non-conforming parts?
All products undergo incoming inspection, in-process QC, and final testing before shipment. We maintain ISO 13485 quality management system.